Privacy Policy

1. Who We Are

This website, https://apexecobuilt.com (the “Site”), is operated by Top Point Shenzhen Architectural Technology Co., Ltd., trading as APEX EcoBuilt (“APEX EcoBuilt”, “we”, “us” or “our”).

Our registered address is:

Room 1001, Chentian R&D Building, No. 50 Baotian 1st Road, Chentian Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China.

We provide architectural facade systems, aluminum door and window systems, curtain wall products, modular housing and related building solutions.

For personal information collected through this Site, APEX EcoBuilt acts as the data controller or personal information processor, as applicable under relevant data protection laws.

For questions about this Privacy Policy or the way we handle your personal information, contact:

Email: daiwen@apexecobuilt.com
Tel / WhatsApp: +86 181 2885 5446

2. Personal Information We Collect

We may collect the following categories of personal information.

Information You Provide to Us

When you submit an enquiry, request a quotation, contact us, download technical information, discuss a project or place an order, we may collect:

• your name;
• company name and job title;
• email address;
• telephone or WhatsApp number;
• country or region;
• project type and location;
• product requirements;
• quantities, dimensions and specifications;
• drawings, BIM files, CAD files or other documents you submit;
• estimated budget and project timeline;
• delivery, billing and shipping information;
• the content of your communications with us.

You are responsible for ensuring that the information and documents you submit are accurate and that you are authorised to provide them.

Information Collected Automatically

When you visit the Site, certain technical information may be collected automatically through server logs, cookies, tags and similar technologies. This information may include:

• IP address;
• browser type and language;
• device type and operating system;
• referring website or page;
• pages viewed;
• links clicked;
• date, time and duration of visits;
• approximate location derived from the IP address;
• cookie or device identifiers;
• diagnostic, security and error information.

Information from Other Sources

We may receive business contact information from:

• trade shows and industry events;
• authorised distributors, agents or project partners;
• customer referrals;
• industry directories;
• publicly available company websites and professional sources;
• logistics, payment or business service providers involved in a transaction.

We do not intentionally request sensitive personal information such as health information, biometric information, religious beliefs or political opinions. Please do not include sensitive personal information in enquiry forms, project documents or other communications unless it is genuinely necessary and legally permitted.

3. How We Use Personal Information

We may use personal information to:

• respond to enquiries and provide requested information;
• prepare quotations, proposals and technical recommendations;
• review project drawings, specifications and product requirements;
• process orders and manage production;
• arrange shipping, customs clearance and delivery;
• provide installation guidance, warranty service and after-sales support;
• manage customer, distributor and supplier relationships;
• send product information, project updates or marketing communications;
• operate, maintain, secure and improve the Site;
• analyse Site performance and visitor behaviour;
• prevent fraud, spam, misuse and security incidents;
• maintain accounting, tax, customs and transaction records;
• comply with export controls, sanctions and other legal obligations;
• establish, exercise or defend legal claims.

4. Legal Bases for Processing

Where the General Data Protection Regulation, UK GDPR or similar legislation applies, we process personal information on one or more of the following legal bases:

• Contractual necessity: processing is necessary to respond to your request, prepare a quotation, fulfil an order or perform a contract.
• Legitimate interests: processing is necessary for our legitimate business interests, including responding to business enquiries, improving our services, protecting our systems and maintaining business relationships.
• Consent: you have agreed to receive marketing communications or permitted the use of non-essential cookies.
• Legal obligations: processing is required to comply with applicable accounting, tax, customs, export control, regulatory or legal requirements.

Where the Personal Information Protection Law of the People’s Republic of China applies, we process personal information in accordance with the permitted circumstances under that law and obtain consent or separate consent where required.

You may withdraw your consent at any time. Withdrawal does not affect processing that was lawfully carried out before consent was withdrawn.

5. Cookies and Similar Technologies

The Site may use cookies, pixels, tags, local storage and similar technologies.

These technologies may include:

• Strictly necessary technologies, which support security, page navigation, form submission and essential Site functions;
• Preference technologies, which remember language, region or display preferences;
• Analytics technologies, which help us understand how visitors find and use the Site;
• Marketing technologies, which may support campaign measurement, advertising or remarketing where these services are used.

Where required by applicable law, non-essential cookies and similar technologies will be used only after you provide consent.

You can manage or delete cookies through your browser settings and through any cookie consent or settings tool displayed on the Site. Blocking certain cookies may affect the availability or performance of some Site functions.

The cookies and service providers used by the Site may change as our technology and Site functions are updated.

6. Embedded Content and Third-Party Services

Pages on the Site may include content or functions provided by third parties, such as:

• videos;
• maps;
• social media content;
• live-chat tools;
• WhatsApp or other messaging links;
• analytics services;
• anti-spam and security services.

These providers may collect information about your device and your interaction with their content. Their processing is governed by their own privacy policies and terms.

We recommend reviewing the privacy information provided by the relevant third party before using its services.

7. How We Share Personal Information

We may share personal information only where reasonably necessary with:

• website hosting, content delivery and IT service providers;
• email, CRM, cloud storage and communication platforms;
• analytics, anti-spam and cybersecurity providers;
• freight forwarders, carriers and logistics companies;
• customs brokers and import or export service providers;
• installers, engineers, project consultants, agents or distributors involved in your project;
• payment processors and financial institutions;
• accountants, auditors, lawyers, insurers and other professional advisers;
• government authorities, regulators, courts or law-enforcement bodies where required by law;
• a purchaser or successor entity in connection with a merger, restructuring, acquisition or transfer of business assets.

Service providers are permitted to process personal information only for the relevant service or business purpose and subject to appropriate contractual or legal obligations.

We do not sell or rent personal information to third parties.

8. International Data Transfers

APEX EcoBuilt is based in China. If you contact us from another country, your personal information may be transferred to and processed in China.

Some of our service providers, project partners or logistics providers may be located in China, the European Economic Area, the United Kingdom, the United States or other countries. The privacy laws in these locations may differ from those in your country.

Where applicable law requires additional safeguards for an international transfer, we will use appropriate contractual, technical or organisational measures. These may include approved contractual clauses, access restrictions, data minimisation and other measures appropriate to the transfer.

Where personal information is transferred out of China, we will follow applicable requirements under the Personal Information Protection Law and other relevant Chinese laws.

You may contact us for more information about the safeguards applicable to a particular transfer.

9. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Our general retention periods are:

• enquiries that do not result in a contract: normally up to 24 months after the last meaningful contact;
• customer, supplier and project records: for the duration of the business relationship and the applicable legal retention period, which may be up to 10 years;
• invoices, shipping, customs and transaction records: for the period required by accounting, tax, customs and other applicable laws;
• marketing contact information: until you unsubscribe, object to marketing or after approximately 36 months without meaningful interaction;
• security and server logs: normally up to 12 months, unless a longer period is required to investigate an incident;
• analytics information: according to the settings of the relevant provider, normally no longer than 26 months;
• project drawings and technical documents: for as long as needed to manage the project, provide support or comply with contractual and legal obligations.

When personal information is no longer required, we will delete, anonymise or securely archive it, as appropriate.

10. Information Security

We use reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure;
• destruction.

These measures may include encrypted transmission, access controls, password protection, restricted internal access, reputable hosting services, system monitoring, backups and regular software updates.

No website, transmission method or storage system is completely secure. We therefore cannot guarantee absolute security.

If a personal information breach occurs, we will investigate it and provide notifications to affected individuals or competent authorities where required by applicable law.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request confirmation of whether we process your personal information;
• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• restrict or object to certain processing;
• object to direct marketing at any time;
• withdraw consent;
• request a portable copy of certain information;
• request information about international transfers;
• lodge a complaint with a competent data protection authority.

Some rights are subject to legal limitations. For example, we may need to retain certain transaction, tax, customs or contractual records even after receiving a deletion request.

To exercise your rights, email daiwen@apexecobuilt.com.

We may ask you to verify your identity before processing a request. We will respond without undue delay and within the period required by applicable law. We normally do not charge a fee, although a reasonable fee may be permitted where a request is manifestly unfounded, excessive or repetitive.

12. Marketing Communications

We may send relevant product, project or company information to existing customers and business contacts where legally permitted.

You can stop receiving marketing communications at any time by:

• using the unsubscribe option included in the communication;
• replying to the message;
• emailing daiwen@apexecobuilt.com.

Opting out of marketing does not prevent us from sending necessary messages concerning quotations, orders, deliveries, contracts, safety notices or after-sales support.

13. Children’s Privacy

The Site is intended for architects, developers, contractors, distributors, project owners and other business users. It is not designed for or directed towards children.

We do not knowingly collect personal information from children under 14 without the consent of a parent or legal guardian. We also do not intentionally target services or marketing communications at anyone under 18.

If you believe that a child has submitted personal information through the Site, contact us so that we can review and, where appropriate, delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our business operations;
• Site functions;
• service providers;
• legal requirements;
• data protection practices.

The revised version will be published on this page with a new “Last updated” date. Where changes materially affect how we process personal information, we may provide an additional notice.

15. Contact Us

Top Point Shenzhen Architectural Technology Co., Ltd.
Trading as APEX EcoBuilt

Room 1001, Chentian R&D Building
No. 50 Baotian 1st Road
Chentian Community, Xixiang Subdistrict
Bao’an District, Shenzhen, China

Email: daiwen@apexecobuilt.com
Tel / WhatsApp: +86 181 2885 5446
Website: https://apexecobuilt.com